Refund policy

 

Every poster is made to order and printed after your purchase is confirmed. Because each item is created specifically for you, we do not accept returns or exchanges due to a change of mind, incorrect size selection, or ordering mistakes.

If you need to cancel your order, please contact us as soon as possible. Cancellation requests can only be accommodated before production begins. Once production has started, we are unable to cancel the order.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives and contact us within 30 days of delivery if your item arrives damaged, defective, or if there is a printing issue.

To help us review the issue, please include your order details and photos showing the problem.

If the issue is confirmed, we will work with our fulfillment partner to arrange a replacement or provide another suitable resolution.

Lost Packages

If your package is confirmed to be lost during transit, please contact us as soon as possible.

We will investigate the shipment and work toward an appropriate solution, which may include a replacement or refund depending on the circumstances.

Incorrect Shipping Information

Please carefully review your shipping information before completing your order.

If an incorrect or incomplete address is provided, we will do our best to assist whenever possible. However, additional shipping costs may apply if a replacement shipment is required.

Refunds

If a refund is approved, it will be issued to the original payment method used for the purchase.

Please note that processing times may vary depending on your payment provider.

Contact Us

If you have any questions or concerns regarding your order, please contact us at:

support@itsokkoy.com